A followup on OvernightPrints.com…

Looks like my previous post, “Small Biz Warning: OvernightPrints.com” got some attention on the Web, lol.  Apparently, Dan, OP’s customer relations manager, came across a link to my blog and reached out to me via email to apologize for what went down.

I basically told him that I appreciated the reach-out–but if OP really wanted to rectify things, I requested that they immediadtely re-send me the cards I’d originally ordered, free of charge (I’d already gotten a refund after my complaint), including shipping. (I’d never received them after they got sent to the wrong address and a rep told the recipient they’d “handle it” and to just throw them out).  Dan did agree to re-send the cards; I received them a few days later. 

 My verdict: After all was said and done, the cards did come out very nice, and I’m satisfied with the end result. But in no way was it worth all the hassle! Also, although they did reach out to apologize to me, I was the one who had to bring up the free re-shipping of the business cards–IMO, they should have offered this themselves (or at least another free replacement order).  So, no–I definitely won’t be dealing with OP anymore, regardless.  My advice to OP–although your efforts to resolve this complaint was appreciated, like the saying goes–an ounce of prevention (i.e. streamlining your process & staying on top of customer satisfaction in the first place) is worth a pound of cure (i.e. placating pissed-off customers!)