I had switched to OP from VistaPrint after a week of waiting for bizcards that never showed up and which I paid for 2 day delivery. VistaPrint and DHL had jointly lost my package. VistaPrint is very unreliable but they at least picked the phone right away and gave me a full refund. DHL on the other hand was unapologetic. I figured it would be better to have a hassle-free start with another company

So without doing much research, I just clicked the next available link result in Google for ‘Business Cards’, placed my order with the option for 2 day priority.

I was counting on receiving my cards this Friday but just got a cryptic email this morning about a ‘REPRINT DUE TO PRINTING ERROR’ with no details on how this will affect the delivery date. I called to find out and sure enough was treated to 15 minutes(!) of elevator music before a nonchalant rep answered. I was told that barring any additional screw-ups, I will receive them on Monday. We’ll see if that’s the case. I’ll provide an update next week.

Besides writing to BBB, everyone should know that your credit card company can be a powerful ally in dealing with this kind of situation. Just as long as you have the proper documentation (i.e., invoice, photos of damaged cards), you can arrange to have VISA or MASTERCARD cease payment to a vendor who fails to deliver on their services/products.

Here’s my story, I originally ordered postcards (invitations for my client’s event) from printsmadeeasy.com (which I normally loved!) But, after the submission, I realized there was a spacing error. As a designer, I couldn’t let it go. So, I contacted printsmadeeasy.com and asked if I can fix that up.

Well, in the time that they took to answer me, the customer rep. put a hold on my job without letting me know. Which meant I wasn’t going to get my order by the deadline.

So, I cancelled my order from PME and I looked up on google and unfortunately found “overnightprints.com” to make sure that the postcards are delivered on time.

Now that I think about it, how amazing that they normally get the phone when you are inquiring about their service, yet have no customer service… Well, I had the rep tell me that it would arrive in time and that I had a 100% guarantee. So, I ordered my postcards and waited… being super nervous.

The cards showed up and it was worse than I’ve ever seen in my entire life. The cards, wrong size, color on some parts of the postcard some what usable quality and some parts completely off!

I know you cannot expect the same thing as your monitor, but an orange cannot be chocolate brown mixed with avocado. The glossy finish was messed up that it looked like someone spilled milk over it and let it dry or painted a coat of rubber cement. Foggy and hard to even see the image. And I realized that they had resized my image!! So, my outlined text was so small that I could barely read it. Yikes!!

How was I going to explain this to my client?!!

I looked up overnightprints.com with the words “customer service” and found HUNDREDS of complaints that were filled with painful stories of ignorant printer that doesn’t deserve to wreck any more peoples projects or to stay open at all – unless… they are able to go back to each one and make it up some how. Yeah, right.

I found a post that had an email address of Mr. Danny Kemp (marketing@overnightprints.com) with an apology posted by that person from the company. Well, with a few voices mentioning that HE helped them out, I emailed him and the customer service together. Well, I till this day, I have not received one word from them. Is there idea of 100% guarantee the silent treatment?! What is wrong with them?!

Besides the email, I called them numerous times. Well, after many many transfers, I was finally told to hold. Well, I put my phone on speaker phone and waited. I was determined to wait and see what they had to say.

I was “on hold” for an one hour and a half!!!!!!!!!!! then, once I was supposesly connected, they picked up and hung up! Speechless….

What kind of customer service is that? Are they trained at all? F on the BBB? well they don’t even deserve to be on the BBB.

There is no way of contacting them and no way for my ruined rep to my client nor the money I lost. I will make sure each and every one of my colleagues know about their stupidity in business and ignorance that eventually bring down their business selling their dishonest name.

WHY, oh why didn’t I find ANY of these negative reviews on Overnightprints.com when I was FIRST designing my business cards? I ordered a batch of 500 for my start-up way back in April. They showed up and they were gorgeous. I couldn’t believe the quality, especially for the price. Thick cardstock, striking color – everything.

They had a very satisfied customer – until I made the mistake of thinking I could re-order my cards and expect the same level of quality! I put in an order for 1,000 (why not? I love them!) and then they showed up – sliced 1/16″ too short on the sides, cutting off my phone number and part of my website. Oh, that’s the main problem; the cardstock was also inferior, the color looked terrible, half of the cards have bleed marks all over them, the UV coating didn’t look like it was on… should I keep going? my story is the same as everyone elses – first the unanswered emails to customer service, then the lengthy calls on hold, FINALLY getting someone who put me in someone’s voicemail, THEN a back and forth nasty disaster from a “customer retention” specialist who keeps acting like he doesn’t understand what’s wrong with the order (which I’ve explained to them in a 3 page long email document which I have sent no fewer than 3 times AND read to the lady over the phone.) I threatened to file w/the BBB and finally got a polite response from my guy with a suggestion that i “MAY” be able to get a refund. (I MAY?) apparently the ONLY reason you can get a refund from these fools is if your cards were miscut (like mine.) there are no refunds for lousy quality (including the color bleeding AND the fact that they used different cardstock than advertised.) in other words, it’s a Bait and Switch where I got wonderful top quality product the first time and then was handed unusable cards and a month-long runaround headache. I will NEVER use this company and I have been telling EVERYONE to steer clear. I’m suprised to see they’ve risen from an “F” rating with the BBB to a “CCC” – still lousy, but much better than I would have expected, considering the BS they are giving me. I hope they get put out of business SOON.

Catalogue of 7 episode eureka.